Internal Title: Outbound Account Executive (MediSpa)

Salary: Base Salary + Commission + Benefits + Vacation 
Location: Thornhill, ON *Hybrid
Length: Full-time, Permanent 

About Us:  

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About Us:  

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.   

About You: 

We are seeking a proactive and process-oriented Brand Ambassador Sales Manager to build and lead our growing network of independent Brand Ambassadors. This role is ideal for someone who excels at managing high-volume contractor teams, developing scalable recruiting and onboarding processes, and fostering a culture of engagement and accountability.

Brand Ambassadors at WellnessLiving are referral partners – they leverage their networks to introduce prospects. While not directly involved in the sales cycle they need structure and guidance. As their leader, you will be instrumental in attracting, onboarding, and enabling a constantly evolving team of contractors to successfully represent our brand and drive qualified referrals to our Sales team.

At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you! 

• Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success. 
• Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness. 
• Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures. 
• Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. 

Responsibilities: 

• Drive the full sales cycle from prospecting to closing, focusing on Health & Beauty, MediSpa clients.
• Deliver tailored online product demonstrations of WellnessLiving software, addressing the specific needs and pain points of Health & Beauty clients.
• Sign up new customers and ensure a smooth transition to onboarding after demos.
• Guide customers through WellnessLiving’s unique onboarding process, ensuring they understand and benefit from it.
• Address product-related questions during and after demos, providing clear, accurate information.
• Document product requests and feedback, relaying critical information to internal teams.
• Maintain detailed customer records and interactions within Salesforce CRM.
• Be available for after-hours support or product demonstrations as needed.
• Build and nurture long-term relationships with Health &Beauty customer accounts, driving product adoption and customer success.
• Conduct all sales activities with professionalism and integrity, representing WellnessLiving positively.
• Meet and exceed personal and team sales goals, regularly reporting on sales activities and KPIs.
• Provide insights and feedback to shorten the sales cycle, increase revenue, and enhance WellnessLiving’s brand in the Health & Beauty industry.
• Conduct thorough market research on trends, competitor activities, and customer needs specific to the health and beauty sector.
• Identify and generate leads, building a strong pipeline of potential clients and partners within the health and beauty vertical.
• Collaborate with the marketing team to align strategies with the unique needs of health and beauty businesses.
• Represent WellnessLiving at industry tradeshows, networking events, and seminars to promote the platform.
• Track and report on sales targets, KPIs, and conversion rates, ensuring business goals are met.
• Contribute to marketing campaigns by providing insights on messaging that resonates with the health and beauty industry.
• Act as a positive ambassador for WellnessLiving, staying informed about new products and services for Health & Beauty clients.
• Develop deep knowledge of WellnessLiving’s product and the Health & Beauty industry to become a trusted advisor to clients.
• Participate in marketing and product meetings to better position the Health & Beauty industry within the WellnessLiving software platform.

Skills & Qualifications:  

• 2+ years relevant sales experience in a quota driven environment, preferably within SaaS
• Experience working with health & beauty clients
• Passion for the MediSpa vertical and helping businesses achieve their growth goals
• Proven ability to meet and/or exceed sales targets and quotas
• Previous experience as an Account Executive or in a similar capacity
• Proven experience conducting engaging virtual software demonstrations to showcase product capabilities, address client needs, and optimize the demo experience for conversion 
• Proficiency in CRM platforms, especially Salesforce
• Strong customer service orientation and client facing experience
• Strong problem identification and problem resolution skills
• Excellent communications skills – both in verbal and written correspondence
• Demonstrated success in a fast paced, quota driven environment
• Ability to conduct oneself professionally when interacting with internal and external members of the organization
• Comfortable conducting customer calls and/or communication of WellnessLiving products on weekend and/or evening time slots if required

Please note that those who meet the qualifications for the position will be contacted directly.  

We appreciate you taking the time and look forward to reviewing your application.  

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.   

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.